Terms of Service

Last Updated: August 17, 2026

Welcome to Clawly. These Terms of Service govern your use of the Clawly website and your purchase of products from our online store.

By accessing our website or placing an order, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website.

1. Company Information

Clawly is operated by:

DRAX LUXUS LTD
Company Number: 17316562
Registered Address: 71-75 Shelton Street, London, United Kingdom, WC2H 9JQ
Store Name: Clawly
Email: support@useclawly.shop
Phone: +44 7414 004722

2. Use of Our Website

You agree to use our website only for lawful purposes and in accordance with these Terms of Service.

You must not:

• Use the website for fraudulent or unlawful purposes

• Attempt to gain unauthorized access to our systems

• Interfere with the security or operation of the website

• Use automated systems to collect information from our website without authorization

• Submit false, misleading, or fraudulent information

• Attempt to purchase products using unauthorized payment methods

We reserve the right to restrict or terminate access to our website if we reasonably believe these Terms have been violated.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on our website are accurate.

However, minor variations in product appearance, color, packaging, or specifications may occur.

We reserve the right to:

• Modify product descriptions

• Update product information

• Correct errors

• Change product availability

• Discontinue products

• Limit quantities available for purchase

Product availability is not guaranteed until an order has been successfully accepted and confirmed.

4. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation by email. An order confirmation does not necessarily guarantee that the order will be fulfilled if circumstances arise that prevent us from processing it.

We reserve the right to refuse or cancel an order in circumstances including:

• Product availability issues

• Pricing or listing errors

• Suspected fraudulent activity

• Payment authorization problems

• Incorrect customer information

• Shipping restrictions

• Other circumstances that make fulfillment unreasonable or impossible

If we cancel an order after payment has been received, we will provide an appropriate refund.

5. Prices and Payments

All product prices displayed on our website are subject to change without notice.

The applicable price is generally the price displayed at the time the order is placed, unless there is an obvious pricing or technical error.

Payments may be processed through third-party payment providers. By submitting payment information, you represent that you are authorized to use the selected payment method.

6. Shipping and Delivery

We ship orders to destinations available at checkout.

The estimated delivery time is 7 to 15 business days.

Delivery times are estimates and may vary depending on:

• Destination

• Shipping carrier

• Customs processing

• Weather

• Holidays

• Public disruptions

• Incorrect or incomplete shipping information

• Other circumstances outside our reasonable control

Once an order has been handed over to the shipping carrier, delivery is also subject to the carrier's policies and procedures.

Customers are responsible for providing accurate shipping information at checkout.

7. Customs, Duties, and Taxes

Depending on the destination country, an order may be subject to customs duties, import taxes, VAT, or other fees.

Where applicable, these charges may be the responsibility of the customer unless otherwise stated at checkout.

Customers are responsible for complying with applicable import requirements in their country.

8. Returns and Refunds

Returns and refunds are governed by our Return and Refund Policy.

Customers should review that policy before making a purchase.

Nothing in these Terms is intended to limit any mandatory consumer rights that cannot legally be excluded or restricted.

9. Intellectual Property

All content available on the Clawly website, including but not limited to:

• Logos

• Brand names

• Product images

• Graphics

• Text

• Website design

• Product descriptions

• Videos

• Software

• Page layouts

may be owned by or licensed to DRAX LUXUS LTD and may be protected by intellectual property laws.

You may not reproduce, copy, modify, distribute, sell, or commercially exploit our content without prior written permission, except where permitted by applicable law.

10. Third-Party Services

Our website may use third-party services, applications, payment processors, shipping providers, analytics tools, advertising platforms, and other external services.

These third parties may have their own terms and privacy policies.

We are not responsible for the policies, availability, or actions of third-party services that we do not control.

11. User Information

When using our website, you agree to provide accurate, current, and complete information when requested.

You are responsible for ensuring that information such as your name, email address, billing information, and shipping address is accurate.

If incorrect information causes an order to be delayed, returned, or otherwise affected, additional costs or restrictions may apply.

12. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

13. Disclaimer

To the maximum extent permitted by applicable law, our website and its content are provided on an "as available" basis.

We do not guarantee that:

• The website will always be available

• The website will be completely free of errors

• All information will always be current or accurate

• The website will be free from viruses or other harmful components

However, nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

14. Limitation of Liability

To the maximum extent permitted by applicable law, DRAX LUXUS LTD shall not be liable for indirect, incidental, consequential, or special losses arising from your use of the website or purchase of products.

Nothing in these Terms limits or excludes liability for matters that cannot legally be limited or excluded under applicable law.

15. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless DRAX LUXUS LTD, its officers, employees, contractors, and service providers from claims, losses, liabilities, damages, and expenses arising from:

• Your violation of these Terms

• Your misuse of our website

• Your violation of applicable laws

• Your infringement of another person's rights

16. Changes to These Terms

We may update or modify these Terms of Service from time to time.

When changes are made, we will update the "Last Updated" date at the top of this document.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

17. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable to DRAX LUXUS LTD, without unnecessarily limiting any mandatory consumer protection rights that may apply in your country of residence.

Nothing in these Terms prevents a consumer from exercising rights granted to them under mandatory consumer protection legislation.

18. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force and effect to the extent permitted by law.

19. Entire Agreement

These Terms, together with our Privacy Policy and Return and Refund Policy, constitute the terms governing your use of the Clawly website and your purchases from our store, unless otherwise required by applicable law.

20. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

DRAX LUXUS LTD
71-75 Shelton Street
London, United Kingdom
WC2H 9JQ

Company Number: 17316562
Store: Clawly
Email: support@useclawly.shop
Phone: +44 7414 004722