Privacy policy

Privacy Policy

Last Updated: August 17, 2026

This Privacy Policy describes how Clawly, operated by DRAX LUXUS LTD, collects, uses, stores, and protects your personal information when you visit or make a purchase from our website.

By using our website or purchasing our products, you agree to the practices described in this Privacy Policy.

1. Company Information

Company Name: DRAX LUXUS LTD
Company Number: 17316562
Registered Address: 71-75 Shelton Street, London, United Kingdom, WC2H 9JQ
Store Name: Clawly
Phone: +44 7414 004722
Email: support@useclawly.shop

For the purposes of applicable data protection laws, DRAX LUXUS LTD is the data controller responsible for your personal information collected through our website.

2. Information We Collect

When you visit our website, place an order, create an account, contact us, or otherwise interact with Clawly, we may collect certain information.

This may include:

  • Full name

  • Billing and shipping address

  • Email address

  • Telephone number

  • Payment and transaction information

  • Order history

  • IP address

  • Browser type and device information

  • Website usage information

  • Information you voluntarily provide when contacting customer support

We only collect information that is reasonably necessary to provide and improve our services.

3. How We Use Your Information

We may use your personal information to:

  • Process and fulfill your orders

  • Process payments

  • Arrange shipping and delivery

  • Send order confirmations and shipping updates

  • Provide customer support

  • Respond to questions and requests

  • Prevent fraudulent or unauthorized transactions

  • Improve our website, products, and services

  • Communicate with you about products, promotions, or offers where permitted by law

  • Comply with applicable legal and regulatory requirements

4. Order Processing and Delivery

When you place an order through Clawly, we use the information you provide to process and fulfill your purchase.

Estimated delivery time is 7 to 15 business days, depending on the destination, shipping method, customs procedures, and other circumstances outside our reasonable control.

Your shipping information may be shared with our logistics providers, fulfillment partners, suppliers, and shipping carriers when necessary to deliver your order.

5. Payment Information

Payments made through our website may be processed by third-party payment providers.

Clawly does not necessarily have access to or store your complete payment card information. Payment information may be collected and processed directly by the applicable payment processor in accordance with its own privacy policy and security practices.

6. Sharing Your Information

We may share your personal information with trusted third-party service providers when necessary to operate our business and provide our services.

These parties may include:

  • Payment processors

  • Shipping and delivery companies

  • Fulfillment and logistics providers

  • E-commerce and website service providers

  • Customer service platforms

  • Fraud prevention and security providers

  • Marketing and analytics service providers

  • Professional advisors and legal or regulatory authorities where required

We do not sell your personal information for money.

Third parties are expected to use your information only for the purposes for which it was provided or as otherwise permitted by applicable law.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, understand how visitors use our website, and provide relevant advertising where applicable.

Cookies may be used for purposes including:

  • Website functionality

  • Shopping cart functionality

  • Analytics

  • Performance monitoring

  • Advertising and marketing

  • Fraud prevention

  • Personalization

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

8. Third-Party Services

Our website may contain integrations, links, or services provided by third parties.

These third parties may have their own privacy policies and terms of service. We recommend reviewing the privacy policies of any third-party services you use through our website.

We are not responsible for the privacy practices of third-party websites or services that we do not control.

9. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, loss, or destruction.

However, no method of transmitting information over the internet or storing electronic information can be guaranteed to be completely secure.

Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

10. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with applicable legal obligations.

When personal information is no longer required, we may securely delete or anonymize it where appropriate.

11. Your Privacy Rights

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information.

These rights may include:

  • The right to access your personal information

  • The right to request correction of inaccurate information

  • The right to request deletion of certain personal information

  • The right to restrict or object to certain processing activities

  • The right to withdraw consent where processing is based on consent

  • The right to request a copy of certain personal information

  • The right to lodge a complaint with a relevant data protection authority

To exercise any applicable rights, please contact us using the information provided below.

We may need to verify your identity before processing certain requests.

12. Children's Privacy

Our website is not intended for children under the age required by applicable law to independently provide consent to data processing.

We do not knowingly collect personal information from children for purposes that are prohibited by applicable law.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

13. International Data Transfers

Because our business may work with service providers and partners located in different countries, your personal information may be transferred, stored, or processed outside your country of residence.

Where required by applicable law, we will take appropriate measures to ensure that such transfers are carried out in accordance with applicable data protection requirements.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable legal requirements.

When we make changes, we will update the "Last Updated" date at the beginning of this Privacy Policy.

We encourage you to review this page periodically to stay informed about how we handle your personal information.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:

DRAX LUXUS LTD
71-75 Shelton Street
London, United Kingdom
WC2H 9JQ

Company Number: 17316562
Store: Clawly
Phone: +44 7414 004722
Email: support@useclawly.shop

We will make reasonable efforts to respond to privacy-related inquiries within a reasonable period and in accordance with applicable law.