Refund policy

Return and Refund Policy

Last Updated: August 17, 2026

Thank you for shopping with Clawly, operated by DRAX LUXUS LTD. We want you to have a positive experience with every purchase.

This Return and Refund Policy explains the conditions under which returns, refunds, and replacements may be requested.

1. Company Information

Company Name: DRAX LUXUS LTD
Company Number: 17316562
Registered Address: 71-75 Shelton Street, London, United Kingdom, WC2H 9JQ
Store Name: Clawly
Email: support@useclawly.shop
Phone: +44 7414 004722

2. Return Period

You may request a return within 30 days of receiving your order, provided that the product meets the return conditions described below.

To initiate a return, please contact us at support@useclawly.shop before sending any product back.

3. Return Conditions

To be eligible for a return, the product should generally:

  • Be unused and in the same condition in which it was received

  • Be in its original packaging, where applicable

  • Include any accessories, manuals, or other items originally included with the order

  • Not have been damaged due to misuse, improper handling, or normal wear and tear

We reserve the right to assess the condition of returned products before approving a refund or replacement.

4. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from the product you ordered, please contact us as soon as possible at:

support@useclawly.shop

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs or videos showing the product and the problem

  • Any other information reasonably necessary to investigate the issue

After reviewing your request, we may offer a replacement, refund, or another appropriate solution depending on the circumstances.

5. Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will generally be issued to the original payment method used to make the purchase.

Depending on your bank or payment provider, it may take additional business days for the refunded amount to appear in your account.

6. Shipping Costs for Returns

Unless otherwise required by applicable law, return shipping costs may be the responsibility of the customer when the return is due to a change of mind or personal preference.

If the return is due to a defective, damaged, incorrect, or otherwise faulty product, we may cover reasonable return shipping costs or provide an appropriate alternative solution.

7. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible at support@useclawly.shop.

We will make reasonable efforts to accommodate cancellation requests received before the order has been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible and the applicable return procedure may need to be followed.

8. Delivery Time

Our estimated delivery time is 7 to 15 business days.

Delivery times may vary depending on the destination, shipping carrier, customs procedures, weather, holidays, and other circumstances outside our reasonable control.

Delays caused by circumstances outside our control do not automatically qualify an order for a refund.

9. Non-Returnable Items

Certain products may not be eligible for return due to their nature, including products that are:

  • Personalized or custom-made

  • Perishable

  • Intimate or sanitary products where applicable

  • Digital products that have already been accessed or downloaded

  • Gift cards

  • Products that cannot be returned for health, hygiene, or safety reasons

Any applicable exceptions will be communicated on the relevant product page or at checkout.

10. Exchanges

If you receive a defective or incorrect product, we may offer an exchange or replacement where appropriate.

Please contact support@useclawly.shop with your order number and details of the issue.

11. Refunds for Lost or Undelivered Orders

If your order appears to be lost in transit or has not been delivered within a reasonable period after the estimated delivery window, please contact us.

We may investigate the shipment with the relevant shipping carrier and determine an appropriate solution based on the circumstances and applicable law.

12. Contact Us

If you have any questions about returns, refunds, cancellations, or replacements, please contact us:

DRAX LUXUS LTD
71-75 Shelton Street
London, United Kingdom
WC2H 9JQ

Company Number: 17316562
Store: Clawly
Email: support@useclawly.shop
Phone: +44 7414 004722

We are committed to handling return and refund requests fairly and in accordance with applicable consumer protection laws.