Shipping policy

Shipping Policy

Last Updated: August 17, 2026

Thank you for shopping with Clawly, operated by DRAX LUXUS LTD. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Company Information

Company Name: DRAX LUXUS LTD
Company Number: 17316562
Registered Address: 71-75 Shelton Street, London, United Kingdom, WC2H 9JQ
Store Name: Clawly
Email: support@useclawly.shop
Phone: +44 7414 004722

2. Order Processing

Orders are normally processed after payment has been successfully confirmed.

Processing times may vary depending on product availability, order volume, weekends, public holidays, and other circumstances.

We will make reasonable efforts to process orders as quickly as possible.

If additional information is required to process your order, we may contact you using the contact details provided at checkout.

3. Delivery Time

The estimated delivery time for orders placed through Clawly is:

7 to 15 business days.

This is an estimated delivery window and not a guaranteed delivery date.

Actual delivery times may vary depending on the destination country, shipping carrier, customs procedures, weather conditions, holidays, and other circumstances outside our reasonable control.

4. Shipping Destinations

We may ship products to destinations available during the checkout process.

Shipping availability may vary depending on the product and destination.

If your country or region is not available at checkout, we may not currently be able to ship to that location.

5. Shipping Charges

Shipping costs, if applicable, will be displayed during checkout before you complete your purchase.

Shipping charges may vary depending on:

  • Delivery destination

  • Order size or weight

  • Shipping method

  • Promotional offers

  • Other applicable factors

Any applicable shipping charges will be presented before payment is completed.

6. Tracking Information

Where tracking is available, tracking information may be provided after your order has been shipped.

Please allow some time for tracking information to become active after the shipment has been registered with the carrier.

If tracking information does not immediately show movement, this does not necessarily mean that your order has been lost or delayed.

7. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Clawly does not control customs procedures and cannot guarantee how long customs clearance will take.

Customers are responsible for providing any information required by customs authorities and for complying with applicable import regulations.

8. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

This includes:

  • Full name

  • Street address

  • Apartment or unit number, where applicable

  • City

  • Postal code

  • Country

  • Contact information

If an order is returned to us because of an incorrect or incomplete address, we may contact the customer to arrange reshipment.

Additional shipping costs may apply.

9. Delayed Deliveries

Although we aim to deliver orders within the estimated 7–15 business day timeframe, delays may occur.

Possible causes include:

  • Customs delays

  • Shipping carrier delays

  • Severe weather

  • Public holidays

  • Transportation disruptions

  • Incorrect address information

  • High shipping volumes

  • Government restrictions

  • Other events beyond our reasonable control

A delay beyond the estimated delivery window does not automatically mean that an order is lost.

If your order has not arrived after a reasonable additional period, please contact us at support@useclawly.shop so that we can investigate the shipment.

10. Lost or Missing Packages

If your tracking information indicates that a package has been delivered but you have not received it, please first check with household members, neighbors, building reception, or other locations where the carrier may have left the package.

If you still cannot locate the package, contact us at support@useclawly.shop with your order number.

We may work with the shipping carrier to investigate the situation.

11. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible.

We recommend taking photographs of:

  • The outer packaging

  • The shipping label

  • The damaged product

  • Any visible damage to the packaging

Send the relevant information and photographs to support@useclawly.shop along with your order number.

We will review the situation and determine the appropriate solution in accordance with our Return and Refund Policy and applicable law.

12. Order Changes and Cancellations

If you need to change your shipping information or cancel an order, contact us as soon as possible at:

support@useclawly.shop

We will make reasonable efforts to accommodate requests received before an order has been processed or shipped.

Once an order has been shipped, changes or cancellations may no longer be possible.

13. Contact Us

If you have questions about shipping or the status of your order, please contact us:

DRAX LUXUS LTD
71-75 Shelton Street
London, United Kingdom
WC2H 9JQ

Company Number: 17316562
Store: Clawly
Email: support@useclawly.shop
Phone: +44 7414 004722

We will make reasonable efforts to assist you with any shipping-related questions or concerns.